Question 1

Do I have to use the body shop my insurance recommends?

Accepted Answer

No. Maryland law gives you the legal right to choose your own collision repair shop. Your insurance company cannot require you to use one of their 'preferred' or 'direct repair' shops. Airpark Auto Collision works with every major insurance carrier — GEICO, State Farm, Allstate, USAA, Progressive, Nationwide, Liberty Mutual, and more — and we handle all the paperwork on your behalf.

Question 2

Is collision repair at Airpark Auto Collision covered by a warranty?

Accepted Answer

Yes. Every collision repair at Airpark Auto Collision comes with a written lifetime warranty on our workmanship — for as long as you own the vehicle. Paint, body, and refinish work are all covered.

Question 3

How long will my collision repair take?

Accepted Answer

Timelines depend on the severity of the damage and parts availability. Minor dent and bumper repairs are typically completed in 2–4 days, mid-level collision repairs in 1–2 weeks, and major structural or frame repairs may take 2–4 weeks. We provide a written timeline with your estimate and keep you updated throughout the repair.

Question 4

Do you offer free estimates?

Accepted Answer

Yes. Free written collision estimates are available any time during business hours — walk in, schedule online, or send photos for a quick remote estimate. There's never an obligation to book.

Question 5

Do you use OEM parts or aftermarket parts?

Accepted Answer

We use OEM (Original Equipment Manufacturer) parts whenever your insurance policy allows. If your policy specifies aftermarket or recycled parts, we'll tell you upfront and use only certified-quality parts that meet manufacturer specifications. You always have the option to upgrade to OEM at your own expense.

Question 6

Will the repaired paint match my car's original color?

Accepted Answer

Yes. Our paint mixing system uses computerized color-matching to your vehicle's exact factory paint code, and our painters blend new finishes into adjacent panels so the repair line disappears. We work with single-stage, two-stage, three-stage, pearl, and metallic finishes.

Question 7

Can you fix my frame after a major accident?

Accepted Answer

Yes. Airpark Auto Collision has a computerized frame and unibody alignment system. We measure, pull, and verify every structural repair to manufacturer tolerances before any panel goes back on. If a vehicle is not safe to repair, we'll tell you honestly.

Question 8

Do you handle the insurance claim for me?

Accepted Answer

Yes. We work directly with your insurance carrier — submitting estimates and supplements, negotiating part choices, and billing the insurance directly. In most cases, you only pay your deductible at pickup.

Question 9

Will my advanced safety features (ADAS, cameras, sensors) work after the repair?

Accepted Answer

Yes. Airpark Auto Collision recalibrates forward-collision cameras, blind-spot radar, parking sensors, and lane-keep assist systems whenever the repair affects them. Your safety features will work exactly as the manufacturer designed.

Question 10

Do you provide a rental car while my vehicle is in the shop?

Accepted Answer

If your insurance policy includes rental reimbursement, we'll coordinate a rental for you directly. Without rental coverage, we can refer you to nearby rental partners.

Question 11

Where is Airpark Auto Collision located?

Accepted Answer

We're at 7615 Rickenbacker Dr, Suite C in Gaithersburg, MD 20879 — just off Snouffer School Road at Montgomery County Airpark. We serve drivers from Gaithersburg, Laytonsville, Montgomery Village, Kentlands, Olney, Damascus, Germantown, and Rockville.

Question 12

What are your hours?

Accepted Answer

Monday through Friday 8 AM to 6 PM, Saturday 8 AM to 1 PM, closed Sunday. Call (301) 908-0606 or schedule online any time.

Question 13

Can you work on all makes and models?

Accepted Answer

Yes. Airpark Auto Collision services all makes and models — domestic, foreign, and luxury vehicles. From daily drivers to high-end imports, our technicians have the training and equipment to restore your vehicle to factory finish.